For Clients

A Seasons guide to frequently asked questions

Many of our clinician’s are now in-network with multiple insurance plans, including United, Optum, UMR, Ambetter, Oscar, Cigna/Evernorth, Humana Commercial, Aetna, Simply Medicaid, Humana Medicaid, Sunshine Medicaid, Carisk, Florida Healthy Kids, Aetna Better Health, and others.

 

For our other therapists, we are happy to work with your insurance company to access your out-of-network benefits if available.

 

Many clients have 50-100% of the cost of their sessions covered by their insurers after they have met their out of network deductibles. The easiest way to find out what your insurance will cover is to contact your HR or insurance company to determine your coverage and benefits.

 

In the event that your insurance does not cover your care, Seasons Psychotherapy Associates can provide you with a discounted cash rate and other options (based upon need) to lower your costs.

 

We do provide superbills. A superbill is a detailed invoice outlining the services a client received. Therapists may need to generate a superbill when they are not on a client’s insurance company’s panel. The client submits the superbill directly to the insurer, giving the insurer all the information they need to pay the claim directly to the client.

We all know that talking to a friend about our problems can be very beneficial. It’s wonderful to have supportive friends and loved ones. However, there are a lot of differences between talking to a friend and talking to a professional therapist. First, in therapy the focus is on you. In a friendship the relationship is mutually supportive. With friends there’s always a give and take. The relationship you develop with your therapist is one sided, even when your therapist shares something personal they are doing so with you in mind and to help you. A therapist, unlike a friend, will never talk about his or her own problems since the focus of therapy is on you. Secondly, a therapist is unbiased. Since they do not have a personal relationship with you the way a friend does, they’re not influenced by personal feelings. Your therapist is able to be objective and most importantly non-judgmental. Finally, a therapist is trained in therapeutic conversation, assessment, and interventions. Usually it just feels like a conversation, however a skilled professional is able to ask questions during a session that helps you uncover meaning to your current life situation. Your therapist will help you connect the dots and figure out why you think and behave the way you do. We help you decide if changes are needed and how to go about making those changes. It’s beneficial to have both good friends, and a good therapist in your life. The relationship you have with your therapist should make you feel safe, unjudged, listened to, unconditionally accepted, and supported.

Why’s it so hard to find a good therapist? The whole process is strangely difficult and frustrating. As therapists ourselves, we feel so sad when we hear that many of our clients find the search for a therapist challenging. If you’ve started looking, you need a therapist now, not a month from now. Perhaps your life, your child, or your marriage is suffering. You don’t want to make a bunch of calls only to hear that the therapist you’ve called isn’t taking new clients. Or worse yet, you’ve left messages all over town and no one has bothered to call you back.

 

Some of our therapists may have full caseloads, however our intake coordinators will do their best to set an appointment with an alternative therapist in the practice.

You’ve come to the right place. We at Seasons Psychotherapy are here to help you connect to a therapist that cares. Call (954-342-0982) to schedule an appointment today.

Confidentiality is one of the most important components of therapy. Trust is the cornerstone of your relationship with your Seasons psychotherapist. We hold the trust our clients place in us sacred. It is our ethical and legal duty to protect our clients' privacy.

 

There are a few times when we have a duty to get our clients help, and this means we might have to compromise our client’s confidentiality. This happens only if we believe someone is a danger to themselves or others, and/or if we become aware of a child or a vulnerable adult being abused or neglected.

 

Privacy is very important to all of us at Seasons. Therefore, our telehealth platform is HIPAA compliant and we take great pains to assure your confidentiality is secure.

What if I see my therapist out in the community?

To protect your privacy when we see you out and about we’ll leave it up to you to say ‘hi.’ We get it that you may be with family or friends. It might not be the time or place to explain how you know your therapist. We just want you to know we’re not trying to be rude if we don’t say hello, we simply want to respect your privacy.

The first session is usually a little different from the sessions that happen later. In that first session your therapist will ask a lot of questions to get to know you. Once we get a handle on what brings you into therapy, we will work on identifying your goals, like what do you want to improve in your life and how can therapy help you do that? Each week, we’ll help you make connections between your thoughts, feelings, and behaviors. We’ll teach you tools to help you make the changes you’d like to see. There may be times in therapy where you’ll talk about some unpleasant and difficult things. As a result, you may experience some emotional pain. But that’s ok because that’s how healing takes place. All you need to get started is a desire to take action and create change!

This is a hard question to answer because each client is so different! Everyone’s circumstances are unique to them. Therefore, the length of time psychotherapy takes is unpredictable and based upon the time required to allow you to accomplish your goals. Typically you would come to therapy once a week for about 45-50 minutes. Unfortunately, if you’re using insurance they sometimes dictate the amount of sessions covered. We urge all of our clients to ask questions and become aware of their mental health coverage with their insurance providers.

Only medical doctors can prescribe medication. The psychotherapists at Seasons Psychotherapy Associates do not prescribe medication, we specialize in talk therapy. However, if we believe that you would benefit from psychiatric medication, we can refer you to a psychiatrist. We like to work collaboratively with your doctor to help you feel better.

  • Initial assessment ranges between $175-$200.
  • Standard 50 minute session is $165.00.
  • Couples and family sessions are $180.00.

We require all clients to keep a credit-card on file and charge the card (through Stripe) for the services rendered.

Dependent upon your insurance plan, the most likely answer to this question is – yes. You can decide what is best for your particular situation and choose to see your therapist either all online, all in person, or some combination that works for you. We are here to support your overall well being. Seasons Psychotherapy understands that each client is unique and we want to offer the support you need in a space that is convenient and comfortable to you. We have two office locations for in person appointments, 12505 Orange Dr., Suite 901, Davie, FL 33330; and 2601 E. Oakland Park Blvd., Suite 205, Fort Lauderdale, FL, 33306.

Our office has a virtual receptionist kiosk in the lobby. Please touch the display and follow the prompts to check-in for your appointment. Help yourself to some water or tea, and have a seat. Your clinician will come and get you at your appointment time.

Please text your clinician directly if you are an existing client and need to reschedule, cancel, or are running late for an appointment. If you do not know your specific clinician’s direct telephone number, please call the main number 954-342-0982 for assistance. If you are going to be more than 15 minutes late, please text your clinician to reschedule (see our late cancel/no show policy). You must cancel (voicemail, text, or email are sufficient) at least 24 hours before your therapy appointment to avoid cancellation fees).

Your psychotherapist does their best to accommodate your scheduling needs. Each psychotherapist offers a convenient client portal that allows existing clients to schedule, reschedule, or cancel their sessions online at their convenience. We also are happy to schedule through secure email, phone, or text. If you need to reschedule or cancel an appointment, please contact your psychotherapist (or the office @ 954-342-0982) at least 24 hours before your scheduled appointment and preferably as soon as you become aware of this need.

We understand that sometimes life and schedules get complicated. We offer telehealth as well as in person sessions, if you need to change your in-person session to an online session we’re happy to accommodate this request.

Furthermore, we prefer to work with you for your scheduled appointment session time and unlike other health care practitioners, we only schedule one person at a time. Please be on time for your appointment as our psychotherapists cannot extend your session past the allotted time.

Appointments made the same day will be charged the cancellation fee if a client does not show up.

NO-SHOW/CANCELLATION POLICY: If you do not give 24 hours’ notice to cancel your appointment you will be charged a $150 fee and your credit card on file will be processed. Our hope is that we never have to deal with that. If you are more than 15 minutes late to a session, we will have to charge the no show/late cancellation fee ($150) as we are not able to file a claim with insurance for your session.

We are unable to charge those clients who have Medicaid a no-show or cancellation fee; however, Seasons does reserve the right to discharge any client if the client has 3 or more no-show or late cancellation incidents.

We thank you for your understanding of this policy. While we hate to have a cancellation policy, it is important to ensure that our therapists’ limited availability does not get wasted.

The late cancellation / missed appointment fee is charged regardless of the reason for your no show, later arrival, late cancellation (including illness, family emergency, vehicle difficulties, etc.) This fee will be charged to your credit card on file within 24 hours and is not covered by your insurance or EAP. To cancel an appointment, you can call our number 24 hours a day and leave a message with our answering service 954-342-0982 or make an appointment. We honor the time the voicemail is left or the email is sent as the time of the cancellation. If you have texted your psychotherapist directly, we honor the time the text was sent.

Please refer to the email sent from “Client Portal” to see the link for your session.

If you would like to use your mobile device, you must first download the Telehealth by SimplePractice app, available for iOS or Android in the app store. We do not record or store any video sessions.  All Telehealth appointment links expire at the end of each session. This means that clients will not be able to bookmark the link to their appointments. In order to access the appropriate link for an upcoming Telehealth appointment, you’ll need to either click Join Video Call from your Telehealth appointment email reminder, or click Join Video in the Upcoming appointments section in your Client Portal.

Getting Started with Telehealth

SimplePractice, LLC is Seasons Psychotherapy Associates’ practice management software for scheduling, case management, and Telehealth, and therapy notes. SimplePractice, LLC, uses a HIPAA compliant software so your information will be securely kept. You may be asked to download the app to your phone if you are having a session via telehealth.

Contact our billing team at 954-228-4894

Mail a check (with client name in memo field) to our main address: Seasons Psychotherapy Associates, 2601 E. Oakland Park Blvd, Ste 205, Fort Lauderdale, FL 33306

Login to your secure client portal to pay invoices or update demographic or payment information.

Contact us at

  • (954) 342-0982
  • login to your secure client portal (tab is located on this website) and print your receipts, statements, or superbills
  • Login to your secure client portal and update the information.

Please contact us and we will send you the records request form. Please be aware that for all records requests we require the form to be signed in front of Seasons Psychotherapy Associates staff, or to be notarized, per our Seasons policy and as stated in our Informed Consent.

Policy:

In accordance with the Americans with Disabilities Act (ADA), Seasons Psychotherapy Associates LLC welcomes properly trained service animals that assist an individual with a physical or psychiatric disability. Under ADA, this can only include dogs and miniature horses and these animals have specific training to assist with some aspect of managing the disability.

Disclaimer:

Our practice does NOT permit individuals to bring their emotional support animals, regardless of whether or not someone claims that they are certified due to the lack of actual regulations regarding the ESA.

 

Under ADA, liability for legitimate service animals falls to the owner of that animal. If the animal bites another person, our practice cannot be sued. HOWEVER, since emotional support animals are not protected under ADA, business owners are NOT protected from lawsuits arising from these animals. If someone’s ESA bites someone on our premises, we are liable since we DECIDED to let that animal on our premise.

Seasons Psychotherapy Associates LLC and its employee clinicians will not provide letters recommending emotional support animals, medical marijuana, or any matters regarding employment, immigration or fitness to serve matters. Independent Contractors working with Seasons Psychotherapy Associates may provide these letters at their own discretion.

Quality and integrity are core values at Seasons Psychotherapy Associates LLC. Should you ever have concerns or complaints about the quality of your care, the integrity of our billing procedures, the protection of your privacy, or our commitment to uphold the dignity and protect against the discrimination of every individual we serve, you can contact our ethics and consumer number at (954) 256-9700. All calls are confidential, may be made anonymously, and will be responded to if requested.

Treat telehealth like you would treat an in-person session. That hour that you spend with your therapist is important and your full attention is expected. Please find a quiet and secure location where you will not be interrupted. Our clinicians cannot provide telehealth to clients who are unable to show their face on the screen. We cannot continue a session if a client appears to be driving, or out running errands. We cannot continue a session if a client is inebriated. Please do not drink or smoke during a telehealth session. Please arrive to the session appropriately dressed. We will have to charge the no-show / late cancellation fee if a client is not in compliance with these telehealth requirements.

National Alliance for Mental Illness: https://www.nami.org/home

 

National Alliance for Mental Illness Broward County: https://namibroward.org/

 

FLORIDA MENTAL HEALTH ADVOCACY COALITION - https://flmhac.org/

 

Mental Health America of Southeast Florida - 

https://mhasefl.org/

Nancy J. Cotterman Center

https://www.broward.org/NancyJCottermanCenter/Pages/Default.aspx

Broward County’s only Certified Rape Crisis and Accredited Children’s Advocacy Center.

 

Adverse Childhood Experiences (ACEs) - https://www.cdc.gov/violenceprevention/aces/index.html

American Foundation for Suicide Prevention - https://afsp.org/

988 Suicide & Crisis Lifeline - https://988lifeline.org/ 

American Association of Suicidology: https://suicidology.org/

  • Crisis Walk-In Services

Early intervention in a time of need can prevent hospitalization and stabilize acute situations. Crisis Services include mobile community outreach, walk-in services, psychiatric evaluation, consultation and medication monitoring, and brief therapy.

Mobile Crisis will go out into the community/home and assess the situation.

Henderson’s Crisis Stabilization Unit (CSU) provides short-term, intensive, inpatient treatment and stabilization

2677 NW 19 th Street, Ft. Lauderdale, FL 33311

Baker Act Receiving Facilities: If the police provide transportation for a Baker Act, they take the individual to the closest Baker Act receiving facility. In an emergency, call 911 and ask for a CIT trained officer. In a non-emergency, contacting the local police may be helpful. Ask for CIT trained officers.

Teen Hotline 211 TeenSpace

Phone:  (954) 567-TEEN

Women in Distress: Mission is to stop domestic violence abuse for everyone through intervention, education and advocacy. They have a 24-hour crisis intervention services including: Crisis Hotline, Emergency Shelter, Counseling and Supportive service, Children services and Educational and Professional Trainings. Phone:  Crisis Line: 954-761-2244  Main Line:  954-760-9800   http://www.womenindistress.org

National Domestic Violence Hotline: 1-800-500-1119

Broward Housing Solutions:  Housing Opportunities for Broward’s Mental Health Community

Phone:  954-764-2800

www.BrowardHousingSolutions.org

Broward Partnership: (954) 779-3990

Broward County Homeless Helpline: (954) 563-4357

MIAMI-DADE COUNTY

City of Miami Homeless Outreach Program: (866) 733-3763

Miami Dade County Homeless Helpline: (877) 994–4357

The Florida Abuse Hotline accepts reports 24 hours a day and 7 days a week of known or suspected child abuse, neglect, or abandonment and reports of known or suspected abuse, neglect, or exploitation of a vulnerable adult. To make a report you can -

If you suspect or know of a child or vulnerable adult in immediate danger, call 911.

Alcoholics Anonymous - https://www.aa.org/

Narcotics Anonymous - https://www.na.org/

Al-Anon Family Groups - https://al-anon.org/

Adult Children of Alcoholics & Dysfunctional Families - https://adultchildren.org/

Co-Dependents Anonymous - https://www.codependents.org/

Gamblers Anonymous - https://www.gamblersanonymous.org/ga/

Substance Abuse and Mental Health Services Administration (SAMHSA) - https://www.samhsa.gov/